There are several tips you can use to improve your IVR recording. These include using a realistic voice, speech recognition, or touch-tone system. Using the right tools will improve the quality of your recording and give it a more professional look. Follow these tips to make the most out of your IVR.
Using a Realistic Voice
The choice of a voice for an IVR system is essential. The voice should be realistic and suited to the type of audience the IVR is designed for. The voice may be female or male, depending on the company’s target demographic. An authentic voice can be easier to understand and more likely to get your point across than a robotic or artificial one.
Choosing a realistic voice for an IVR can be challenging. A professional voice actor can help you achieve the impression you’re going for. However, if you don’t have an actor in your organization, you can use a text-to-voice option instead.
While at it, try to ensure that the IVR menu has the most popular queries and services. You don’t want your callers to feel lost or frustrated when they reach the IVR. If you can make your callers feel taken care of, they’ll be more likely to stay on your list of clients. When recording an IVR menu, it’s a good idea to use a realistic voice for each prompt.
If you’re not comfortable using a human voice, you can use text-to-speech software like Murf. The program comes with over 120 realistic emotion-rich voices and supports 20 languages. This software will help you automate customer service responses without hiring voice talent.
Using a Speech Recognition System
A speech recognition system can help create a more personalized IVR experience. This new technology can help you identify callers and their preferences. It can also prevent the onslaught of calls caused by a common problem. For example, a UK utility company has a speech recognition system that lets callers say their zip code to determine if there is a power outage.
The most common use of speech recognition is to collect more detailed information from callers. For example, customers may want to know what product they are looking for or what problem they have. With speech recognition, agents can gather relevant information before speaking with the customer. This saves both time and frustration for agents.
Using a speech recognition system to improve the quality of your IVR recordings can help improve customer satisfaction and employee retention. Technology can also help improve employee productivity. Instead of spending valuable time answering repetitive questions, agents can spend more time on outbound sales calls. In addition, they can fine-tune their call scripts and discover more efficient business processes. Your business will enjoy improved employee satisfaction and increased revenue with an IVR.
A speech recognition system can also help improve the quality of your recorded messages. Some companies use an InterVoice-Brite test lab to test new applications. These systems allow for real-time caller observations that can provide valuable feedback. These test labs can take up to two or three days to complete.
Using a Touch-tone System
Using a touch-tone system to boost your IVR recording efficiency can be a great way to improve the experience of both customers and contact center agents. It also helps reduce queue times and increases customer service. And when used effectively, IVRs can boost your ROI by reducing costs.
When creating an IVR, consider the number of choices you need to include in the menu. Using analytics platforms will help you find out which choices are most popular. For example, if most people call your business to order a product, use that as your menu option. Also, you should include the action performed first in the menu to eliminate the need to repeat it. Additionally, it is essential to keep your IVR messages brief and professional. They should also be free of verbal errors and background noise.
If you’re looking to improve your IVR recording, you should start by testing it thoroughly. Test it for customer flow and speech recognition. Also, make sure to include your custom greetings. This will make your IVR menu feel more personal. Further, you should also test the speech recognition and touch-tone systems to ensure that they work well for your customers. And don’t forget to incorporate holiday messages and seasonal greetings for different holidays.
Using a touch-tone system to boost your IVR recording efficiency is an excellent idea if you want to improve your contact center efficiency. It will help you improve your customer service while lowering operating costs.
